Quick Links

Click here to see the Satisfaction Survey Results Click here to see the Quality Assurance SurveyResults Click here to see a list of approved Providers

Welcome to Imagine!’s Guide to Consumer Services. This guide provides information about Service Provider Organizations that have been approved by the Division for Developmental Disabilities and Imagine! and that provide services to adults in Comprehensive and Supported Living Services in Boulder and Broomfield counties.  Other organizations are available to provide these types of services but do not require program approval through Imagine! and the Division for Developmental Disabilities.  For a list of these other organizations, contact your case manager.

Imagine! serves more than 2,300 people and their families each year. Because everyone has unique needs, we offer many choices and try to tailor our programs to fit each individual situation. Above all, we offer information and guidance in a supportive and caring environment. 

Imagine! offers case management, coordination of adult and family supported living, comprehensive, residential, and day program services. While each serves people in a unique way, they all share common beliefs and values. The guiding philosophy of Imagine! is that all citizens of Boulder and Broomfield counties have talents and strengths which make them vital members of their communities.

MAKING INFORMED CHOICE

People who receive services through Imagine! deserve high-quality services and supports. We believe that individuals should be given the opportunity to choose a qualified provider they feel best meets their needs. This guide has been created to assist individuals in making choices among provider organizations in Boulder and Broomfield counties. It provides information about the quality of services delivered by each organization. The information that follows includes provider profiles or websites, results of quality assurance evaluations and customer satisfaction responses. It is our hope that this information will assist individuals and families in making informed choices when selecting providers. Imagine! is committed to respecting individual choices and to helping individuals make choices or changes whenever possible.

FOR GENERAL INFORMATION:
1400 Dixon Street, Lafayette, CO 80026  -  email
Phone: 303.665.7789  Fax: 303.665.2648  Hours: 8am-4:30pm
Map and directions to the Dixon St. facility.
Executive Director:  Mark Emery  303.926.6446

CASE MANAGEMENT / SERVICE COORDINATION:
Case Management Director:  Marianne Nick  303.926.6425
Case Management Asst. Director:  Ricardo Haskins  303.926.6416
Case Management Lead Case Manager:  Phil Peiffer  303.926.6427
Intake appointment (ages 0-3):  Leslie Eppinger   303.926.6487
Intake appointment (ages 3 through 13):  Mikii Schoech  303.926.6475
Intake appointment (ages 14 and older):  Rick Cruz   303.926.6422

IMAGINE SERVICES:
Director of Innovations:  Greg Wellems  303.926.6466
Assistant Director of Innovations:  Jodi Walters  303.926.6464
Assistant Director of Day Services:  Tom Riley  303.775.3244
Director of Family Services:  Jan Rasmussen  303.926.6439
Assistant Director of Family Services:   Julie Hartman   303.926.6434
Labor Source:  Jim Nelson  303.926.6477
Out & About:  Colette Marie  303.926.6454
C.O.R.E.:   Jeri Kofoed   303.457.5694
Community Partnerships:  Cindy Vogels   303.926.6471

OTHER IMAGINE! CONTACTS:
Director of Quality Assurance: Leslie Brossman 303.926.6401
Spanish Interpreters:  Ricardo Haskins  303.926.6416   Jolie Bernstein  303.926.6413
       Phyllis Villar  303.926.6456  Nicole Apel  303-926-6494
Support Coordinating Agency:  Ashli Jones   303.926.6476
Supports Intensity Scale:  Linda Stroup  303.457.5655

IMAGINE! FOUNDATION:
Executive Director:  Susan LaHoda  303.666.7018

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Imagine! will recruit, develop and make available to individuals a pool of qualified providers. Individuals will be given the opportunity to choose the provider that best meets their needs. The following are general guidelines which should be considered when choosing a provider. Imagine! has a complete policy which is available through the case management department.

At each annual individualized plan (IP) meeting, or more often if needed, the planning team will consider how satisfied individuals, families and guardians are with service provider(s) and services provided. When someone is not satisfied with the current services and/or with the service provider, the team will develop a plan to address areas of dissatisfaction. If the health or safety of an individual is at risk, and a change in provider is necessary, the change will occur as soon as possible.

When someone simply wants to change providers, Imagine! will help to facilitate the change in a way that would be least harmful to the individual, the provider or other individuals being served by the provider. This type of change may not occur immediately but may occur at the beginning of a new fiscal year (July), at a designated enrollment period or at another agreed upon time. Individuals should be aware that a potential provider is not required to accept the person for services.

When choosing a provider or making a change in providers, individuals and providers are asked to make a commitment, generally a minimum of one year, to each other.

If an individual, family member or guardian is interested in changing providers (and only these people or Imagine! may initiate a request for a change), the individual’s case manager will assist the planning team in following the Imagine! procedures for transferring program funds.

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Residential Services

What is a Personal Care Alternative (PCA)?
A PCA is an out-of-family home residential setting where one to three people may live together with support from staff. Support ranges from several hours a week to 24 hours a day.

What is a Host Home?
A residential setting where one or two people may live together with a “host” family or person who provides support for the person in services.

What is a Group Home?
A residential setting where four to eight people live together. People who live in group home may have higher needs and need a higher staff-to-individual ratio to meet those needs.

What are Vocational/Day Services?
Vocational and day services may include employment services and/or community activities services.

Employment services include job exploration and support while employed. Community activities provide opportunities for learning in community settings and include volunteer work, forming relationships in the community and recreational opportunities.

What are Adult Supported Living Services?
Supported Living Services (SLS) funds supports and services for people who live in their own home or family home. Funds may be used to purchase supported living counselors; personal assistance (household management, personal care); community access; day services; professional, vision, hearing and dental services; and transportation. These supports can be purchased from a variety of organizations and independent contractors.

Family Services include:

• Family Support Services Program
• Respite Certification
• Children’s Medical Waivers
• Autism Spectrum Disorders
• Traumatic Brain Injury
• Early Intervention

Family services are available to children and adults with cognitive disabilities while living with their families. Funded services provide families with respite care, therapies, special equipment, medical expenses, home modifications, counseling and recreation. For children, birth to three years of age, early intervention services include: occupational therapy, physical therapy, speech-language therapy, early childhood education and family counseling.

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In Boulder and Broomfield counties, there are currently 30 provider organizations approved by Imagine! and the Division for Developmental Disabilities to provide services to people with developmental disabilities. The table below shows what types of services are provided by each organization.  Links to websites and/or emails have been provided when available.

Quality Assurance

Imagine! has a system of quality assurance that monitors the services and supports delivered by each approved provider organization in Boulder and Broomfield counties. There are many ways this monitoring occurs.

In its monitoring activities, Imagine! assures that the following standards are met:

• Services written into the IP are being delivered.
• Services meet quality standards set by the State of Colorado (DDD) and Imagine!.
• Services achieve the desired and expected outcomes set by the IDT.
• The settings in which people receive services are safe.
• Customers are satisfied with the services being delivered.

The following activities take place throughout the year:

• Yearly review of each provider organization. Reviews may be conducted by Imagine! or by the Division for Developmental Disabilities.
• Review of the results of each provider’s customer satisfaction surveys.
• Review of each provider’s own system of quality assurance.
• Review of incident reports.
• Imagine! also provides training and assistance to providers to further improve the quality of services delivered.

The remainder of this guidebook will report the results of yearly reviews and customer satisfaction for each provider organization.

Please note, only providers of services for adults will be reported in the following pages.

Yearly Survey Information

Yearly survey information is reported in this guidebook for quick reference and for comparing providers in Boulder and Broomfield counties. For more information, contact Leslie Brossman at 303-926-6401.

RATING SCALE

A rating scale has been developed and is used on the next page to report results of yearly surveys for each provider organization in Boulder and Broomfield counties in the four areas described below.

	Excellent – Met 95–100% of standards in the area reviewed
	Very Good – Met 90–94% of standards in the area reviewed
	Good – Met 85–89% of standards in the area reviewed
	Acceptable – Met 80–84% of standards in the area reviewed
	Needs Improvement – Met less than 80% of standards in the area reviewed

THE RESULTS FOR PROVIDERS ARE GROUPED BY THE AREA OF REVIEW:

Administrative practices – 62 standards including rights, due process, humane care and dignity, incident reporting, investigative procedures, staff hiring and training practices, record keeping and monitoring.

Service and support planning and delivery– 38 standards including completing assessments, supporting behaviors, preparing service and support plans, providing therapies and protecting individuals from harm.

Service and support delivery – 24 standards for residential and supported-living services programs and 6 for day programs including providing appropriate services and supports, use of medications to support behaviors, and proper use of individuals’ possessions and money.

Health and safety – 47 standards for residential programs, 32 for supported living services programs and 25 for day programs including safety practices, medical care, medication administration and nutrition.

Transportation – 8 standards for all programs to ensure vehicles used to transport people are maintained in safe condition.

Residential providers are surveyed on 179 critical standards. Supported Living Services are surveyed on 164 critical standards. Day service providers are surveyed on 139 critical standards.

Note: A sample size of approximately 20% of individuals in services is reviewed during the survey process

CUSTOMER SATISFACTION INFORMATION

Providers in Boulder and Broomfield counties use a standard customer survey to measure satisfaction. Providers survey people in services, family members and guardians who are considered to be their customers.

The results on the satisfaction are compiled by type of service provided. Some providers may appear in more than one area if they provide more than one type of service. All satisfaction surveys are intended to help providers improve the quality of services and supports.

The results found in the following pages are affected by many different factors. We understand that information obtained from surveys may not be completely reliable or valid. The factors which may affect the results include:

• number of people surveyed
• groups of people surveyed (consumer, family member, staff member)
• the number of people who responded
• the ability of an individual to communicate responses
• the family member’s knowledge of services being provided
• how questions were asked (in person, by mail, by email, by telephone)

Because of these various factors, we ask that the results of customer satisfaction not be the only measure used to determine the quality of services delivered by a provider. Additional information is available by request through Quality Assurance at Imagine!.

Satisfaction information is only available for those providers who currently serve people in Boulder and Broomfield counties. As a result, information is not available for many of the providers listed in the approved provider section.

Total by Type of Service